We are aiming at selling appealing products at T. marguerite but on the rare occasion, it isn’t 100% right send it back we will be more than happy to give you a full refund on refundable products or an exchange when it applies (This excludes items made or ordered specifically to your requirements, personalised items). Just make sure that the product is in its original packaging and accompanied by proof of purchase (receipt or despatch invoice) and return the unworn item to us within 30 days. Please carefully fill out the returns label and tick whether you’d prefer a refund or an exchange.
Regarding Pre-Owned items, we will be happy to refund or exchange your item providing it is returned in the same condition that it was in when purchased and is in its original packaging, along with all relevant paperwork and accompanied by proof of purchase within 14 days of purchase.
We offer free returns by post for all web orders within the United Kingdom and Northern Ireland. For returns in the Republic of Ireland, you will be required to post the item back to our returns centre.
To return your item by post from within the United Kingdom and Northern Ireland, please follow these easy steps:
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Detach the pre-paid returns label from the bottom of the invoice/receipt and complete the returns information
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Package your item up, ensuring the completed invoice is included in the parcel and the pre-paid returns label is displayed clearly on the outside of the parcel
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Take the item to the Post Office and ask for proof of postage
We will reimbursed all payments received from you We may make a deduction from the reimbursement for any ‘diminished value’ of goods e.g. worn items. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. If you have any queries or doubt please contact us using contact form or ring customer service on 01792600006 or marguejewels@gmail.com
